Select client work summaries:

For an educational nonprofit that needed to build a secure data dashboard for high school students’ PII (personally identifiable information), I worked cross-functionally with an external product team and internal client stakeholders to design and deliver an intuitive dashboard that fit the needs of the school district leaders who would be using it. I led workshops and interviews with the client and with users and synthesized findings into experience maps, user journeys, low-fidelity prototypes, and storyboards, then worked with a UI designer and developers to create and pilot the data upload and dashboard.
I also scoped and facilitated the work on this project, creating project timelines and bringing in contractors as needed to work on copywriting and illustration while managing budget and time constraints.
For an event management technology company whose site had low conversion rates, I worked along with the rest of a small product team to create uncover the root of these problems, and then design, develop, and ship a polished website.
I planned and lead all user research, averaging 2-3 interviews per week; synthesized user data into actionable design insight; and designed pixel-perfect mockups and prototypes to hand off to developers. I also drove product strategy: in one instance, a product decision I advocated for based on my user research increased user satisfaction by 60%.

This work is under an NDA - If you'd like to see a case study, please contact me.